When to call us
- Staff cannot unlock the premises at the start of the day.
- The entrance will not lock securely at closing time.
- A frequently used lock has become stiff or unreliable.
- Missing keys or an authorised change of access require replacement locks.
Closing-time faults deserve a clear description
Being unable to secure a shop is different from a member of staff forgetting a key. Say whether anyone is inside, whether the door closes normally and whether the key or handle is failing. PrimeKey London offers 24/7 emergency support; call 020 3519 9290 to explain the situation and ask about attendance.
Keep planned changes within the right authority
If an entrance serves several occupiers, check which door and locks your business controls. A building manager may need to coordinate communal work. Mention electronic entry equipment if it is present so the scope can be clarified; a mechanical lock enquiry should not assume that intercoms, card readers or wider security systems are included.
What happens next
- Name the entrance and responsible contact
Give the address, door location and a contact who can authorise the work. Explain whether the problem affects the main entrance, an office door or a shared access point.
- Assess the practical requirements
Describe the fault and any reception, delivery or opening-hour constraints. The proposed lock work needs to suit the existing door and the way authorised users access the premises.
- Agree the work before it begins
The assessment informs the repair or replacement and its quote. Make clear who will approve changes if the door condition or required hardware affects the original request.
Read what affects a locksmith quote, then call with your postcode and the symptoms.