Make the appointment workable
Give the exact entrance and any reception arrangements when calling. If the person reporting the fault will not be present, identify who can meet the locksmith and discuss the quote. Do not assume that an office occupier controls the building's main door. Clarifying that distinction helps avoid a visit being delayed while the right permission is sought.
Careful entry starts with the condition of the lock
For a closed residential or office door, explain whether a key is inside, missing or turning without opening the lock. Non-destructive entry is preferred where the hardware and its condition allow it. That is an approach, not a promise that every failed lock can be opened without replacement. Mention visible damage or recent problems at the outset.
Plan a replacement around the entrance's use
If a door still works but needs a planned change, describe how it is used and any fittings you want retained. A nightlatch, mortice lock or cylinder replacement must suit the existing door. Call 020 3519 9290 to discuss the request, preferred timing and approval arrangements. PrimeKey London provides a clear quote before work starts.
Choose the help you need
Before you call
Have your postcode ready and explain whether the door opens, whether the key turns and whether you can secure the property. For shared buildings, tell us about concierge arrangements. An adult authorised to request the work should be available.
We discuss availability and the quotation before proceeding. Read our guide to locksmith quotes for the questions worth asking.