Start with the problem, not just the lock.
Tell us whether you are locked out, whether the key turns and whether the handle moves normally. A door that has simply closed behind you is a different job from a damaged multipoint mechanism or a lock that has failed while engaged.
What can change the price?
- The type of lock: night latches, mortice locks, euro cylinders and multipoint mechanisms require different parts and work.
- The door condition: alignment, damage and previous repairs can affect the options.
- The method of entry: non-destructive entry may be possible, but cannot be promised for every fault.
- Replacement hardware: dimensions, finish and security requirements influence compatible parts.
- Timing and access: ask about availability, out-of-hours work and any access restrictions.
Questions worth asking before work starts.
- What is included in the quote, and is VAT included where applicable?
- Are there separate attendance, labour or parts charges?
- What would need to change for the price to change?
- Can the lock be repaired, or why is replacement recommended?
- Which hardware is proposed and what information will I receive afterwards?
Moving home or changing tenants?
Explain how many doors need new locks and what hardware is already fitted. A photograph of the lock face can help identify the type, but do not send keys, key codes or access codes. If a landlord or managing agent needs to authorise the work, arrange that before the visit.
Check your insurance requirements.
If your insurer specifies particular lock standards, have the wording available. No locksmith can promise that a generic upgrade satisfies every policy. The proposed hardware must suit both your door and the requirements you provide.
No appointment is confirmed by a form.
A callback request starts a conversation. We confirm attendance and the agreed work directly. For an urgent lockout, telephone rather than waiting for an email response.