Last updated 18 October 2026

Privacy policy

PrimeKey London uses the information you provide to respond to enquiries and arrange requested locksmith services. Contact us at [email protected] or 020 3519 9290.

Information you provide

The enquiry form asks for your name, telephone number, postcode or area, an optional email address and a description of the door problem. Please do not send payment information, access codes, identification documents or other sensitive information in this form.

How enquiries are delivered

Form submissions are processed by our website host and FormSubmit, our form delivery provider, then delivered to our business email. These providers may process information outside the UK. FormSubmit privacy information. We use enquiry details to answer your request, discuss a service and keep necessary business records, not to enrol you in a marketing list.

Technical information and maps

Hosting and security providers may process IP addresses and request information to deliver and protect the website. This site does not install advertising or analytics cookies. Google Maps is loaded only after you choose to show the map, at which point Google receives technical information about the request. You can also open the location directly on Google Maps.

Your information

We keep enquiry details for as long as needed to respond, provide requested services and meet applicable recordkeeping obligations. You can contact us to ask about access, correction or deletion of your information. Your rights depend on the circumstances and applicable data protection law. You may also raise a concern with the UK Information Commissioner's Office.

Contact

PrimeKey London, 25 Maunsel St, London SW1P 2QN. Email [email protected].